If you are not satisfied with your purchase, please contact us within 30 days of receipt, and we will process your return or exchange request. Requests made after the 30-day window will not be accepted. Please be sure to contact us via email (lyreinaly@outlook.com) first.

Return and Exchange Terms

Unauthorized returns will not be accepted.

Items must be returned within 30 days of receipt.

All items must be in their original condition—unworn or unused, with tags attached, and in their original packaging. You must also provide a receipt or proof of purchase.

Customers must use a shipping method that provides tracking information when returning or exchanging items.

Non-returnable Items:

Sale items and gift cards are non-refundable.

Damage or loss caused by the customer is not eligible for a refund.

Products cannot be returned once the packaging has been opened.

General Return Process

Initiate a Return: Please email lyreinaly@outlook.com with photos and/or videos of the item and your order number. Our customer service team will review your request for eligibility within 3 business days.

Return the Item: If your request is approved, we will provide the return address and shipping instructions. (Note: Unauthorized returns will not be accepted). We recommend using a shipping service that offers tracking and requires a signature upon delivery, as we are not responsible for lost return or exchange shipments.

Refund or Exchange: Once we receive the returned or exchanged item, we will inspect it within 3–5 business days and then process the exchange or refund.

Return Costs

If the return is due to an issue on our end (e.g., incorrect product, quality issue), we will issue a full refund, including return shipping costs.

If the return is due to buyer preference or error (e.g., dislike of the item, ordered the wrong product or size), the buyer is responsible for return shipping costs.

There are no handling fees for consumer returns.

Refunds

We will notify you whether your refund request has been approved after we receive and inspect your return. If approved, the refund will be returned to your original payment account within 2–3 business days.

If you do not receive the refund within 2–3 business days, please check your bank account again and contact your bank or credit card company; it may take some time for the refund to officially post. If you have taken these steps and still have not received the refund, please contact us at lyreinaly@outlook.com.

Please note: Original shipping costs are non-refundable.

Order Cancellation

We can cancel your order if you contact us promptly after purchase. If payment has been completed but the package has not yet shipped, you may cancel the order before delivery, and we will issue a full refund.

Orders cannot be cancelled once the package has been shipped.

Email: lyreinaly@outlook.com