Thank you for shopping at lyreinaly.com. To track your order, please contact us at lyreinaly.com, and we will provide you with the tracking number.

Note:

Currently, lyreinaly only ships within the United States; international shipping is not available. Please do not place orders for delivery outside the U.S. Thank you!

Order Processing Time

This refers to the period between the customer placing an order and the seller handing the order over to the logistics provider.

Orders are typically shipped within 3–10 business days of confirmation/payment. Orders placed on weekends may experience delays.

Our warehouse operates only during standard business hours, Monday through Friday (excluding holidays). We take measures to minimize shipping delays during holidays.

Shipping Costs and Delivery Times

All orders within the United States qualify for free shipping; any promotional shipping offers apply only to U.S. orders.

We ship via carriers such as USPS, UPS, and FedEx, selecting the carrier based on package size, weight, and destination.

Estimated delivery time is 3–10 business days; if shipped from our overseas warehouse, the estimate is 20 business days.

Total delivery time = Processing time + Shipping time (depending on your location).

Shipping Coverage:

We only provide delivery services within the United States. We will contact you if your area is inaccessible to our couriers. International shipping is currently not supported; orders for locations outside the U.S. will be cancelled and refunded.

Order Tracking

Once your order ships, we will contact you with a tracking number (which usually activates within 48 hours). Please note: Processing times may be extended during promotional events or holidays.

Tracking information may take 48 to 72 hours to update.

If you are unable to track your package, please contact us, and we will resolve the issue within 48 hours.

Delivery Delays

If your order is delayed, please contact us via lyreinaly.com, and we will promptly verify the situation with the logistics company. Thank you for your understanding and support.

Order Cancellation

We can cancel your order if you contact us promptly after purchase. If you have paid but the package has not yet shipped, you may cancel the order before shipment, and we will issue a full refund. Once the package has been shipped, the order cannot be cancelled.

Regarding Taxes and Duties

In rare instances, your order may be subject to customs duties imposed by local authorities (rather than this website), and you are responsible for covering these costs. We sincerely apologize for any inconvenience this may cause, but we have no control over customs authorities in your country or elsewhere. Please contact your local customs office for more information regarding customs fees, duties, and taxes.